Frequently Asked Questions (FAQs)

What is a virtual warehouse address?

A virtual warehouse address offers a professional business location for registration, receiving mail and packages, and dispatching orders, giving you credibility without the need for a physical warehouse or office. Upon subscribing, you'll receive our current warehouse address (Unit Number, Trading Estate, West Bromwich, West Midlands). We will also be adding more warehouse locations and dispatch services in major cities across the UK soon.

How does the subscription work?

When you subscribe to our services, you pay a monthly fee to access our virtual warehouse address and related services. You can cancel your subscription at any time, and there are no long-term commitments.

Can I use the virtual address for business registration?

Yes, you can use our virtual warehouse address for business registration and official correspondence. However, please ensure to check local regulations regarding business addresses

How will my mail be handled?

We receive your mail and packages at our virtual warehouse address. You can choose to have your mail forwarded to you or scanned for viewing online based on your preferences.

What happens if I cancel my subscription?

If you cancel your subscription, you will retain access to our services until the end of your current billing cycle. However, no refunds will be issued for the unused portion of your subscription.

How long does it take to set up my virtual address?

Setting up your virtual address is fast and simple! After subscribing, the setup will be finalized once our mandatory AML checks are completed. You'll need to provide a copy of one photo ID and proof of your home address (such as a utility bill). Additionally, you’ll be asked to take a selfie with your ID, ensuring your face is clearly visible. Accepted forms of identification include a driving license, passport, or other government-issued photo ID.

Is my information secure?

Absolutely! We prioritise your privacy and security. All personal information and correspondence are handled with the utmost care and stored securely.

Do you offer returns management services?

Yes, we provide returns management services to help you efficiently handle product returns, ensuring a smooth experience for your customers.

What are your Fast and Reliable Dispatch Services?

Our Fast and Reliable Dispatch Services ensure that your orders are processed quickly and efficiently, delivering a seamless experience for you and your customers. We handle all aspects of dispatch to guarantee timely delivery.

How can I contact customer support?

You can reach our customer support team through the Contact Us page on our website, or you can email us directly at support@warehouseaddress.com.

Where can I find your Refund Policy?

You can find our Refund Policy linked at the bottom of our website or in the Policies section.

Can I change my subscription plan later?

Yes, you can upgrade or downgrade your subscription plan at any time. Simply select the desired plan.

What if I receive mail or packages that aren’t mine?

If you receive mail or packages that are not addressed to you, please notify us immediately, and we will take appropriate action for return.

Can I pick up my mail in person?

At this time, we do not offer collection services at our warehouse location. Please contact our support team for assistance with forwarding your items to your address.

What types of packages can I send to the virtual address?

You can send various types of packages to our virtual address, including personal and business correspondence, products, and parcels. However, we do not accept hazardous materials or restricted items.

How will I know when I have received mail or packages?

You will receive a notification via email whenever we receive mail or packages for you, along with options for forwarding to your address.

Are there any limitations on the size or weight of packages?

We accept most packages with a maximum size of 24" x 18" x 18" and a maximum weight of 25kg. For more details or specific requirements, please contact us.

Can I use the virtual address for online shopping?

Yes, you can use our virtual warehouse address for online shopping and have your purchases delivered to us. We will handle the receipt and forwarding of your items.

Do you provide international shipping?

We can assist with forwarding packages internationally. Additional shipping fees will apply. Please contact us for more information on international shipping options.

Is there a minimum subscription period?

No, there is no minimum subscription period. You can subscribe on a month-to-month basis and cancel whenever you wish.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. Please check our payment options during the checkout process.